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How long do you have to wait when you’re number 23 in the queue?

If you walk in the halls of Rikshospitalet, one of Oslo University Hospital’s buildings, you would be met with a long queue of people waiting to take their blood tests.
Eva Grønn, one of the leaders of the department of medical biochemistry made us aware of this – the queues and the waiting hours. We’ve become a large hospital with many different systems for test taking, but they’re all manual queue systems where you push a button and get a note with a number. A number that tells you nothing about the amount of time you have to wait, or whether you have time to get lunch or even go to the bathroom.

We received the idea at the Clinic of Innovation. The project is established and is called “inTime”. Thanks to receiving innovation funding from Helse Sør-Øst, we’ve now been able to approach phase 2. That means that the solution, which was specified and tested through a simulation, is now ready to be programmed. If everything goes according to plan, the solution will be implemented before the summer!

What will the new ”inTime” queuing system mean for patients at our hospital?
When you arrive at the testing unit, hopefully you won’t be met by a long queue. InTime will make sure the employees in the laboratory will be able to adjust their staffing easier through a quick glance at the waiting room. The other clinics, who send patients for testing will also be able to know how long the queue will take. Better exchange of information between all parties will provide an optimal queuing system with an estimated waiting time.
Here’s a video that explains the problem:

Af Idepoliklinikken - Oslo universitetssykehus, 2012-01-24


nyhedsbrev Idépoliklinikken debat blog film